I guarantee you will not be disappointed. After all, you have an award-winning team with many years of experience (longest standing in our industry) taking care of you.
I have recorded a short video for you to give you a quick rundown of exactly what happens from here on.
It is also important to read the additional instructions below the video for any updates on delivery not mentioned in the video.
The video might take a few moments to load:
You’ve most likely read the delivery or shipping section on our site, however, it might be beneficial for you to review the transport details once again because it’s the most important part of the service.
It will also provide updates on any new or current delays regarding covid19.
You can visit the Delivery Page here>> https://www.cheapsheds.com.au/delivery/
BELOW are additional details you need to know:
Items are normally dispatched within 3-6 business days after we receive your payment (unless you purchased a Carport, Workshop or Garage which is manufactured to order and can take up to 3 weeks in manufacturing).
After a couple of days, your item will be in the hands of the transport company. Even the smaller sheds are packed in large carton(s), so transport has a bit of a work to do to get these out to our customers.
Due to the nature of the products (size, weight, and multiple boxes for most sheds), most of the items must be transported via the experts called Mainfreight or NQX who are not your ordinary courier company. They specialise in getting these big items to you.
These transport companies’ work on 3 to 21 days delivery (after dispatch) time frame depending on your location. The majority of the sheds get delivered within 9 days after transport picks them up from the factory (so that is within 11 days after we received your payment)
What You Must Know About HOME DELIVERY:
Assisted Delivery – Product delivery to homes is an assisted delivery service. It requires an able-bodied person at home to assist the delivery driver with unloading the packed shed.
If you have ordered an ABSCO Shed if you or someone at home are not able to assist with unloading you will be charged a fee for extra assistance required (from $99 including GST)
What You Must Know About DEPOT DELIVERY:
Once the shed is delivered to the depot, the company will call you to arrange a pickup date & time. In general, it has to be within a certain time frame (5-7 days).
Please make sure in advance you check the package sizing on the product page or with the customer service girls. This will allow you to plan what vehicle you need for the pickup.
Also, check the address of your chosen depot to plan your trip.
At the Depot they have men and equipment available to assist with loading, however, be sure you have help to unload when you get home. These are still sheds and can be heavy!
Please also note that we cannot guarantee or organise specific dates and times for home deliveries or depot picks ups. In a perfect world, this would be ideal for both you and us but not a reality.
We’re relying on third party transport companies and we DON’T have any control over them, however, we DO have control over how we react to the occasional delays.
We CAN get in touch with transport for our customers and keep following them up until we have an update and the situation is resolved.
We are one of those few online companies who help customers with following up on transport delay inquiries, so if you have not heard from the depot or about your home delivery arrangement within the above time frame, please do not hesitate to send us an email and let us know.
We’ll contact the transport company for you and get back to you as soon as we receive an update from them.
Once again thank you and keep an eye on your emails for more follow-ups!
Michelle @ Cheap Sheds